Support

Whether you’re a start-up or a large enterprise, BCC IT provides fast, reliable, and proactive IT support services.

Our range of IT support services encompasses all your business needs

Our range of IT support services encompasses all your business needs

BCC IT’s support services are focused on enabling end-user efficiency. Whether that’s hand-holding your team members through minor issues or resolving an infrastructure outage, BCC IT’s objective is to enable you by enabling the technology you rely on to do your job. 

Typical Services May Include:

  • User/Device/Systems Support
  • Dedicated Bilingual Service Desk
  • Phone/Email/Portal Ticketing
  • SLA Accountability & Reporting
  • Pro-Active Monitoring
  • 24 /7 Managed Detection & Response (MDR)
  • Management of 3rd Parties
  • Dedicated Account Manager
  • Access to Ticketing & RMM Tools for Your Internal IT
  • Patch Management
“I am extremely pleased with the exceptional service provided by BCC IT, our outsourced IT partners. Despite not being based in our city, their support has been nothing short of excellent. They have consistently demonstrated their commitment to delivering personalised and prompt assistance and addressing our IT needs with the utmost professionalism. Their extensive knowledge and expertise have been invaluable in resolving any technical issues we encountered or projects we wish to undertake. BCC IT has truly exceeded our expectations, providing us with reliable support that has enabled us to focus on our core business as estate agents. I highly recommend their services to any organisation seeking reliable and knowledgeable IT support. They feel more like an in-house part of our team than a separate company.”

Chris McLaughlin

Ocean Home

Get in touch today to find out how BCC IT can best support your specific IT needs.

Contact Us Now