This Month at BCC IT: February 2025 Author: Amanda Harlow Our Workforce This month’s projects and activities are well underway, supporting a range of our business clients to stay secure, connected and ready for the months (and years) ahead. Throughout this month we have be working on several tailored projects, including the installation of new managed workspaces, networking equipment, and security upgrades. This includes a new CCTV system and an enhanced Unified Threat Management (UTM) firewall to reinforce and strengthen cyber protection. Later this month, we began work to set up a wireless point to point link which will improve site connectivity for another client. Keep a look out for our blue and white vans, with the BCC IT logo as we travel across Wales and England ensuring seamless delivery of these projects and more! A Customer Focused Approach At BCC IT, we aim to enhance customer experience by inviting regular feedback. While we are proud to have an excellent reputation and score for customer satisfaction, we know there is always room for improvement. That’s why we are committed to listening, learning, and continuously evolving to meet our clients’ needs and expectations with as little inconvenience as possible. Thank you to everyone who has already participated in our annual Satisfaction Survey, which has been emailed to our main contacts. There’s still time to complete this and the feedback gathered will play a key role in the future of our services. We also send out a quick satisfaction invite on completion of each service ticket, giving every client an opportunity to have their say and let us know how we are doing! Technology Artificial Intelligence (AI) is transforming technology at lightning speed, bringing exciting opportunities – and challenges. Industry analyst Gartner predicts that by 2027, nearly 40% of AI data centres could face power availability constraints. The rapid demand for electricity by generative AI (GenAI) is likely to have significant implications on future prices and sustainability goals. Re-use, Recycle, and Embrace Sustainability Demand for AI-capable PCs will make it necessary to place greater emphasis on extending device lifecycles, and on limiting old components contributing to landfill waste. As an organisation we are committed to meeting sustainability goals while staying at the cutting edge of technology. This involves being more aware of the environmental impact of our industry and being more efficient with the earth’s resources. At BCC IT we are proactive in our commitment to corporate and social responsibility. This involves everything from our daily office activities to our partnerships with like-minded suppliers to offer safe and secure, eco-friendly asset disposition services to our customers. Security This evolving landscape demands an increased emphasis on security. The dynamic is changing and with cybercriminals posing growing threats, businesses must ensure data is protected against breaches, misuse and evolving risks. A single breach could mean financial loss, reputational damage, or even legal consequences. However, data security isn’t just about preventing breaches, it’s also about ensuring digital tools and AI work for you, not against you by maintaining the integrity of your data. AI can generate inaccurate or biased results, leading to unintended outcomes. This concern is vital for everyone, including customers who may not be ready to deploy AI yet. Ensuring your data is secured is essential and lays down groundwork for the changes ahead. Looking Ahead The evolving digital world is transforming businesses and life in general at a pace which brings both exciting opportunities and unexpected challenges. In a time of growth and innovation, being proactive and embracing change will build confidence and momentum for even greater long-term success. Our professional team are ready to provide practical strategies to help your business to adapt and thrive. Keep an eye on our regular updates and insights that will help you navigate and stay ahead of future developments with confidence and assurance.