You wouldn’t survive in the IT services business since 1987 unless you’re passionate about maintaining strong client relationships and driving growth. At BCC IT we pride ourselves on an unwavering commitment to understanding each customer’s specific objectives before working with them, not for them, to identify, deliver and maintain fully tailored solutions.
If that mindset aligns with yours, then you may be interested in joining the BCC IT team. Please see the following opportunities:
We’re seeking suitably skilled Service Desk Technicians to join our exceptional customer-focused technical team.
As a Service Desk Technician, you’ll play a crucial role in providing efficient IT support and assistance to our clients. Your primary responsibilities will include handling helpdesk enquiries, resolving technical issues, and occasionally performing on-site tasks.
Roles Available:
Desktop Support Technician (1st and some 2nd line):
Escalation Technician (generally 2nd and 3rd lines):
Candidates should be passionate about technology and helping people, this will include assisting your colleagues by accurately recording your work and documenting in general. Successful applicants will possess exceptional customer-facing skills and the ability to handle confidential information with utmost professionalism. Whether communicating with tech-savvy clients or those less familiar with technical jargon, you’ll do so in a respectful and non-condescending manner.
Experience in hardware, software, hosted environments (such as Microsoft 365), and operating system functionality or equivalent training and/or education will be extremely beneficial. A solid understanding of Ethernet and IP-based networking is essential. Customer service experience is preferred, and additional skills such as hardware repair and familiarity with telephone systems are highly desirable.
The roles will include rota-based weekend work with occasional additional, payable overtime.
Salary will be dependent on experience and skills, but as a guide:
Level 1 – 2 £22,000 to £27,000 per annum
Level 2 – 3 £26,000 to £32,000 per annum
To apply or for more information please contact jobs@bccit.co.uk.
Closing date 20/12/24.
We’re expanding our Projects team and seeking experienced senior-level technicians capable of managing substantial workloads and performing effectively under pressure.
As part of this high-level team, you’ll handle escalated support issues, scheduled and unscheduled maintenance tasks, and complex installations. You’ll collaborate across departments, working closely with our clients to design, implement, and maintain robust IT networks and solutions tailored to their individual needs. The role will include an extensive mix of on-site and remote work.
Operating in a sales-engineer capacity you’ll work closely with our account managers providing expert guidance on customer solutions, roadmaps, and strategies.
In Addition, we’re looking to add expertise in the following areas:
Cybersecurity and Compliance Assistance:
Communications and Security:
The successful candidates will blend their passion for technology with exceptional customer-facing abilities, handling confidential and/or sensitive information with professionally. Whether conversing with tech-savvy clients or explaining complex concepts to those less familiar with jargon, you’ll do so respectfully and without a hint of condescension.
The roles will include some weekend and overtime work.
Salary dependent on experience and skills, (likely to be between £30,000 and £40,000 per annum)
We’re always on the lookout for talented people. If you think you could offer something to our organisation, then please get in touch: jobs@bccit.co.uk.