Vacancies

You wouldn’t survive in the IT services business since 1987 unless you’re passionate about maintaining strong client relationships and driving growth. At BCC IT we pride ourselves on an unwavering commitment to understanding each customer’s specific objectives before working with them, not for them, to identify, deliver and maintain fully tailored solutions.

If that mindset aligns with yours, then you may be interested in one of the following opportunities:

 

 

Account Manager (Sales Department)

We’re actively looking for an experienced Account Manager focusing on new business development to join our dynamic and proactive team.

You’ll play a pivotal role in nurturing existing client accounts while actively seeking out new business opportunities, developing strategic partnerships and driving revenue growth.  The ability and willingness to travel between sites across Wales and England is essential, whilst experience of the IT industry and the ability to communicate bilingually (Welsh and English) is preferable.

Responsibilities:

Client Relationship Management:

• Cultivate and maintain strong relationships with existing clients.
• Understand client goals, pain points, and objectives.
• Provide exceptional customer service and act as a trusted advisor.

New Business Development:

• Identify and target potential clients.
• Conduct market research to find untapped opportunities.
• Collaborate with the sales team to create compelling proposals and presentations.

Sales Strategy:

• Help develop and execute account plans to achieve revenue targets.
• Collaborate with cross-functional teams to deliver value-added solutions.
• Monitor industry trends and adjust strategies accordingly.

This post provides a challenging, exciting and rewarding opportunity for the ideal candidate including a basic salary and attractive bonus incentive.  Basic £29,000 with genuine OTE of approx. £57,500.

To apply or for more information please contact jobs@bccit.co.uk.

Closing date 20/05/24.

 

Service Desk Technicians

We’re seeking suitably skilled Service Desk Technicians to join our exceptional customer-focused  technical team.

As a Service Desk Technician, you’ll play a crucial role in providing efficient IT support and assistance to our clients. Your primary responsibilities will include handling helpdesk enquiries, resolving technical issues, and occasionally performing on-site tasks. 

Roles Available:

Desktop Support Technician (1st and some 2nd line):

• Respond to user queries via phone, e-mail, and chat application.
• Troubleshoot hardware and software issues.
• Ensure prompt and SLA-compliant resolution of technical issues.
• Keep users informed about issue resolution.

Escalation Technician (generally 2nd and 3rd lines):

• Handle complex technical escalations.
• Collaborate with cross-functional teams to address critical incidents.
• Assist the Desktop Support Team during peak workloads.
• Provide face-to-face support when necessary.

Candidates should be passionate about technology and helping people, this will include assisting your colleagues by accurately recording your work and documenting in general. Successful applicants will possess exceptional customer-facing skills and the ability to handle confidential information with utmost professionalism. Whether communicating with tech-savvy clients or those less familiar with technical jargon, you’ll do so in a respectful and non-condescending manner. 

Experience in hardware, software, hosted environments (such as Microsoft 365), and operating system functionality or equivalent training and/or education will be extremely beneficial. A solid understanding of Ethernet and IP-based networking is essential. Customer service experience is preferred, and additional skills such as hardware repair and familiarity with telephone systems are highly desirable.

The roles will include rota-based weekend work with occasional additional, payable overtime.

Salary will be dependent on experience and skills, but as a guide:

Level 1 – 2           £22,000 to £27,000 per annum

Level 2 – 3           £26,000 to £32,000 per annum

To apply or for more information please contact jobs@bccit.co.uk.

Closing date 20/05/24.

 

Projects and Infrastructure opportunities (Technical Team)

We’re expanding our Projects team and seeking experienced senior-level technicians capable of managing substantial workloads and performing effectively under pressure.

As part of this high-level team, you’ll handle escalated support issues, scheduled and unscheduled maintenance tasks, and complex installations. You’ll collaborate across departments, working closely with our clients to design, implement, and maintain robust IT networks and solutions tailored to their individual needs.  The role will include an extensive mix of on-site and remote work.

Operating in a sales-engineer capacity you’ll work closely with our account managers providing expert guidance on customer solutions, roadmaps, and strategies.

In Addition, we’re looking to add expertise in the following areas:

Cybersecurity and Compliance Assistance:

• Guiding clients in achieving and maintaining compliance (e.g., Cyber Essentials, PCI, IASME).

Communications and Security:

• Proficiency in configuring and managing Firewalls, UTMs, Routers, and Switches.

The successful candidates will blend their passion for technology with exceptional customer-facing abilities, handling confidential and/or sensitive information with professionally. Whether conversing with tech-savvy clients or explaining complex concepts to those less familiar with jargon, you’ll do so respectfully and without a hint of condescension.

The roles will include some weekend and overtime work.

Salary dependent on experience and skills, (likely to be between £30,000 and £40,000 per annum)

To apply or for more information please contact jobs@bccit.co.uk.

Closing date 20/05/24.

 

We Welcome Speculative Applications

We're always on the lookout for talented people. If you think you could offer something to our organisation, then please get in touch: jobs@bccit.co.uk.